General Terms and Conditions for Booking
These General Terms and Conditions only apply to bookings made onhttps://uk.holidays.vueling.comfor air transport services and accommodation booked as a Package Holiday.All airtravel, car and hotel accommodation booked separately onwww.vueling.comwill be governed by Vueling’s http://www.vueling.com/en/customer-services/website-conditions-of-use.
These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions also set out the terms on which the Travel Service Providers agree to provide the Services to you.
The Services made available by us (as defined below) and Third Party Providers via the Website can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by clicking on the appropriate box provided for the purpose. It is not possible to proceed with the booking process without this acceptance.
Customers undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Customers and the applicable Travel Service Provider comes into force as soon as we provide written confirmation of a booking to Customers by email.
Customers should save and/or print a copy of these General Terms and Conditions for future reference when making a booking.
Article 1. Definitions and scope
The following definitions have the same meaning whether they are singular or plural.
‘ATOL Certificate’ means the certificate that is sent to the Lead Customer following a Package Booking which sets out various details of the booking and provides proof the booking is protected by the ATOL Scheme.
'Customer'(or"you/your") means a customer who reserves and/or books one or more Services offered on the Website
'EI' means Expedia, Inc, whose registered office is at 333 108th Avenue NE Bellevue, WA 98004, USA
'Failure'has the meaning set out in Article 3.3.5.
'General Terms and Conditions' means these general terms and conditions for booking and use, as amended from time to time.
'Lead Customer' means the Customer who makes a booking for themselves and/or on behalf of others under the same booking.
'Package Holiday' means the same as the definition of a "package" in the Package Travel Regulations.
'Package Travel Regulations' means The Package Travel and Linked Travel Arrangements Regulations 2018.
'Rules and Restrictions' means the terms and conditions applicable to the Services provided by Third Party Providers (including, amongst others, accommodation provider rules and restrictions and airlines’ conditions of carriage).
'Service' means a service offered onthe Website, such as air transport services, accommodation servicesandPackage Holidays.
‘Third Party Provider’means a party, other than us, who (a) makes theServicesavailable to the Customer directly, or (b) fulfils the Services whereTravelscape.
‘TPX’ means Travel Partner Exchange S.L. whose registered office is Paseo Milicias de Garachico 1, Edificio Hamilton, oficina 79 38002 Santa Cruz de Tenerife, Canary Islands, Spain.
‘Travel Service Provider’ means the provider who makes the Services available – for example, accommodation provider, airline, tour operator (eg. Travelscape).
‘Travelscape’ means Travelscape LLC, a company incorporated and resident for all purposes in the USA whose registered office is 10190 Covington Cross Drive, Suite 300, Las Vegas, NV 89144.
'Unavoidable and Extraordinary Circumstances' has the meaning set out in Article 3.3.7.
'we’, ‘us’, or ‘our ' means EI and/or Travelscape.
1.2. Scope and your relationship with us
EI operates the Website which acts as an interface between you and the various Travel Service Providers offering the Services. When you make a booking for a Service, you will be entering into a contract with the relevant Travel Service Providers for that Service.
These General Terms and Conditions apply to the offering and providing of Services via the Website and shall incorporate any applicable Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer’s responsibility to familiarise himself / herself with these General Terms and Conditions and applicable Rules and Restrictions. The Rules and Restrictions of air transport services are made available prior to making a booking and the specific terms of the relevant Travel Service Provider can be reviewed here. Specific accommodation Travel Service Provider Rules and Restrictions are provided prior to making a booking.
The General Terms and Conditions can be changed by EI and the Rules and Restrictions can be changed by the Travel Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by EI on behalf of the Travel Service Providers concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
Bookings made on the Website will not be eligible for Expedia+ or Nectar points.
Article 2. Booking via the Website
2.1. The Customer's legal authority
The Website helpsthe Customer to find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the Travel Service Providers.
The Lead Customer must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a bookingandmust use the Websitein accordance with these General Terms and Conditions andhttps://uk.holidays.vueling.com/g/rf/termsofuse.
The Lead Customer must also ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these General Terms and Conditions and that the Lead Customer has the authority to accept and does accept these General Terms and Conditions on behalf of all customers in the booking.
The Lead Customer is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.
The Lead Customer agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances including where personal details do not correspond with those shown on the passports of those travelling under the booking.
The Lead Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
Any use of the Websitethat is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing Customers access to the Services offered by us and the Travel Service Providers or to the other functionalities of the Website.
2.2. Confirming, changingand cancelling bookings
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Lead Customer by e-mail. If the Lead Customer does not receive a booking confirmation e-mail within 24 hours of placing the booking, he / she should contactCustomer Services at Support-EN-UK-Vuelingholidays@poweredbygps.comor on +44 203 936 2121.
It is expressly agreed that the data stored in the information systems of EI, Travelscape and / or its Travel Service Providers shall constitute proof with respect to the bookings made by the Lead Customer. Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.
Cancellations can be made for Package Holidays by calling +44 203 936 2121.
All such requests will be dealt with on behalf of the Travel Service Providers concerned. Customers do not have an automatic right of cancellation unless such rights are provided by the individual Third Party Providerunder their Rules and Restrictions (which are provided to the Customer prior to booking), or you have booked a Package Holiday (see Article 3.3).
In the event of cancellation or partial cancellation of a booking by the Lead Customer, charges may be imposed by the applicable Travel Service Providers . Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.
If the Customer does not present himself / herself at the departure of the trip, refunds will only be due to the Customer in line with the applicable Rules and Restrictions as notified in the booking process.
If a Customer wishes to cancel any part of a booking, and if such cancellation is permitted by the applicable Third Party Provider, then an EI and/or Travelscape cancellation administration fee will apply in addition to any fees imposed by the Third Party Provider. Please see the table below for the specific fees applicable.
Cancellation administration fee
Package Holidays (excluding low cost carriers)
Flight - £15 per passenger
Flight (excluding low cost carriers)
£25 per passenger
We (and the applicable Third Party Provider) reserve the right to cancel a Customer´s booking if full payment for the booking, or any applicable cancellation fee relating to a booking is not received in a timely fashion.
For additional cancellation rights and restrictions relating to Package Holidays, see Article 3.3.
2.2.3 Change of booking
If a Customer wishes to change any part of a booking, and if such change is permitted by the applicable Third Party Provider, then an EI and/ or Travelscape change administration fee will apply in addition to any fees imposed by the relevant Third Party Provider. Please see the table below for the specific fees applicable:
Change administration fee
Flight (excluding low cost carriers)
£25 per passenger
Package Holidays (excluding low cost carriers)
Flight - £10 per passenger
We (and the applicable Third Party Provider) reserve the right to cancel a Customer´s booking if full payment for any applicable change fee relating to a booking is not received in a timely fashion.
For additional rights and restrictions when making changes to Package Holiday bookings, see Article 3.3.
In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as us or a Third Party Provider such as may appear on Customer's credit card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement.Customers should note that refunds of flight bookings may take up to 6 months.
2.2.5 Restricted fares
Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive travel Services. Such Services (e.g. "economy class" fares) may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.
2.3. Travel documents
The travel documents provided for a Service ordered through the Websitewill be sent to the e-mail address given by the Lead Customer when making his / her reservation.
In relation to ATOL Certificates, the Lead Customer will receive an email including a secure click-through link to their ATOL Certificate shortly after booking payment has been completed. In the unlikely event that the Lead Customer has not received the ATOL Certificate email within 48 hours of completing their booking payment the Lead Customer should contactus on +44 203 936 2121 or email us atSupport-EN-UK-Vuelingholidays@poweredbygps.com.
Article 3. Specific Services
EI operates the Website, which acts as an interface between the Customer and the Travel Service Provider with respect to making available all Services.
The purpose of this Article 3 is to provide details of the terms and conditions of use of the Services provided by the Travel Service Providers for the Customer's information. These details are not exhaustive and do not replace the applicable Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions which are incorporated into these General Terms and Conditions, the Rules and Restrictions will prevail. The Rules and Restrictions of Travel Service Providers are made available prior to making a booking.
Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of EI.
3.1. Air transport services
Air transport services may be offered as part of a Package Holiday and are subject to the Rules and Restrictions (including conditions of carriage, fare rules and restrictions) of the Third Party Provider as well as the provisions of this Article 3.1. The Rules and Restrictions may include restrictions on and/or charges for cancellation and changes. The Rules and Restrictions of Providers of air transport services are made available prior to making a booking and the specific terms of the relevant Third Party Provider can be re-viewed here.
Any money paid to an authorised agent (for the purpose of the Air Travel Organisers Licensing Regulations 2012) of ours in respect of an EI flight-inclusive Package Holiday is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent's obligation to pay it to us for so long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the Customer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
If we receive payment on behalf of the Third Party Provider from the Customer for a booking of air transport services, we act as agent of the Third Party Provider of the relevant air transport services. This means the Customer's contract for the air transport services is between the Customer and the Provider of the relevant air transport services. The Rules and Restrictions of Third Party Providers of air transport services can be re-viewed here.
Prices and fees for some low-cost flights originating outside of the UK may be in another currency (e.g. EUR), which we will provide an estimate for in GBP. The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-sterling transaction fee charged by your card issuer to process the transaction. We are not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
EU Community list
In accordance with EU regulations, details of air carriers that are subject to an operating ban within the European Community is available at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm.
3.1.1. Air transport terms and conditions
The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular, the Customer acknowledges and agrees that: we have no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure. We have no control over any indications of the hours spent flying which are provided by the Third Party Provider of the relevant air transport services, which are given for guidance only and which are subject to alteration and confirmation.
The Rules and Restrictions of Third Party Provider’sare made available prior to making a booking and can be re-viewed here
For further guidance on preparing for a flight please refer to our online Customer Support resources here
3.1.2 Combined one-way tickets
EI may offer Customers the opportunity to book a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines.
Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer will be responsible for any fees incurred for making changes to the unaffected flight.
3.1.3. Administrative and / or health regulations
International Travel: you are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We have no special knowledge regarding foreign entry requirements or travel documents. We urge Customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
You may find information about these issues here: https://www.gov.uk/foreign-travel-advice
Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Online medical advice for travellers can be found at the Department of Health's website currently located at http://www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your doctor.
Disinsection: Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft's interior surfaces with a residual insecticide while passengers are not on board. For more information, see the UK Civil Aviation Authoritywebsite.
For UK citizens a valid 10-year passport is necessary for all holidays offered on the Website. Some overseas countries have an immigration requirement that a Customer's passport is valid for a minimum period after the Customer enters that country, typically 6 months. If a Customer's passport is in its final year of validity, the Customer is advised to confirm the requirements of the destination before making final travel plans. The name on the passport must match the name on the ticket, otherwise the Customer may not be able to travel and insurance may be invalid. If, after booking a holiday/Service but before travelling, any member of the Customer's party changes their name, e.g. as a result of getting married, Customer must notify Customer Services by calling +44 203 936 2121.
British citizens are advised to consult the Identity and Passport Service for additional information on passport requirements. For information on visa requirements, Customers are advised to contact the embassy of the country they propose to visit. Non-British citizens are advised to consult their embassy or passport office for information and advice on visa and passport requirements required for the countries they propose to visit (and for return to United Kingdom).
Please note: It can often take some time to obtain a visa so Customers are advised to apply in plenty of time. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. EI urges Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Office Travel Advice Unit prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found from the following sources:
BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK.
USA Visa Waiver Program and ESTA: All Customers wishing to enter or transit through the USA under the Visa Waiver Program (VWP) must apply for authorisation to travel using the Electronic System for Travel Authorisation (ESTA). Please allow sufficient time when making an ESTA application. It is recommended that such an application is made at least 72 hours before departure. For further information please visit the US Department of Homeland Security's website at https://esta.cbp.dhs.govhttps://esta.cbp.dhs.gov
A number of governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when a Customer checks in or in some circumstances when the Customer makes his/her booking. Accordingly, the Customer is advised to allow extra time to check in for his/her flight.
3.1.4. Special fares
The flight routes offered may include special fares which offer the best price, but do not necessarily take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey, however, stops may be made en-route for re-fueling or to let passengers on and/or off. Details of any stops will be given during the booking process and are clearly identified both on the Website and on a Customer's email confirmation.
Many, but not all, airlines provide special fares for children under 2 years and for pensioners. These discounts depend on the airline, the flight concerned, the availability of seats and the passenger's age.
Air miles and vouchers from loyalty programs may not be used when booking flights through the Website.
If the Customer has benefited from a discount, the associated special fares will be shown during the booking process before he / she confirms the reservation.
The Customer is reminded that an airlines' liability for death, personal injury and other damages is normally limited by national law, by an international air transport treaty, or by the Third Party Provider’s own Rules and Restrictions, including their conditions of carriage.
3.1.6. Electronic ticket
An electronic ticket is a ticket with no physical form. When using this type of ticket, the Customer must go to the check-in desk of the airline concerned and show a valid travel document (passport, visa, identity card, etc.) in order to obtain his / her boarding card. The Customer must strictly observe the times for checking in.
3.1.7. Replacement passengers
Replacement passengers for flights may not be put forward, although where the Customer may have the right to transfer a Package Holiday to another person, we will seek to do so (see Article 18.104.22.168), but note that, depending on the Third Party Provider’s Rules and Restrictions, this may amount to a flight cancellation and rebooking (with a 100% cancellation charge).
3.1.8. Operating airlines
Customers are advised that in some cases flights booked with one airline may be operated by another airline – details of the operating airline, where different, are indicated on the Website. The operating airline will charge the Customer for the flight and will appear as the merchant on the Customer's credit card or bank statement. Payment may also be charged by other Third Party Provides for the Services booked however the total amount charged will not exceed the total price of the Services.
3.1.9. Compensation for denied boarding and delays
If an airline cancels or delays a flight, is unable to provide previously confirmed space, fails to stop at a Customer's stop-over or destination point, or causes a Customer to miss a connecting flight on which a Customer holds a reservation, the Customer may be entitled to certain remedies from the airline under Regulation (EC) 261/2004.
3.2. Accommodation services
Accommodation may be offered part of a Package Holiday. All accommodation is made available by Travelscape (as part of a Package Holiday) and the applicable Rules and Restrictions relating to the accommodation which will be made available before booking. The applicable Rules and Restrictions may include restrictions on and/or charges for cancellation and/or changes imposed by the applicable Third Party Provider.
Accommodationbooked as part of a Package Holiday will require that a Lead Customer's credit card is charged for the full payment upon reservation. Other accommodation bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the property during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Websitedo not include any fees or charges for optional supplements, including minibar snacks or telephone calls.
If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Lead Customer must confirm the reservation changes with usno later than the original date of check-in to prevent cancellation of the whole reservation. If the Lead Customer does not confirm the reservation changes with us the whole reservation may be cancelled and refunds will only be due to the Customer in line with the applicable Rules and Restrictions as notified in the booking process.
Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the property (which can vary by property and is set out in the booking process) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the reservation. Customers should note that some properties do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the property reservation.
You may not book more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit may be forfeited. If you wish to book 9 or more rooms, you must select 9+ from the “Rooms” drop down on the accommodation search box and contact the group sales department by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable depositif required by the hotel.
3.2.1. Use of rooms
The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used.
Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed.
The indication of the comfort level given to hotels in the descriptions on the Websitecorresponds to a classification based on local standards in that country, which can differ from standards in United Kingdom. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.
1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.
2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included.
3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travellers may be available.
4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.
5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.
It is possible that, from time to time, for various reasons (for example a property is overbooked due to connectivity issues with the property or a property is closed due to a hurricane) a booking is cancelled or amended by the Third Party Provider of the accommodation or us. Should such events occur, we will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a property in at least the same star classification with similar services. If this offer is not taken by the Customer, we will ensure that all monies paid in respect of the booking are refunded. If appropriate, for example where a technical issue on the part of us has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer,wewill also pay reasonable compensation to the Customer. If your accommodation booking is a part of a Package Holiday, you may also have other rights (see Article 3.3).
It is possible that, from time to time particular activities offered by the Third Party Providers that are shown in the description of the accommodation on the Websiteare cancelled, for example as a result of weather conditions or other reasons beyond the Third Party Provider's reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.
Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Third Party Providers.
If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the accommodation package. Accommodation which includes main meals generally commences with dinner on the day of arrival at the property and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.
The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.
Parents are advised to bring special food for their baby with them, as this is not always available locally.
The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.
A Package Holiday is as defined in the Package Travel Regulations. In general terms, a Package Holiday exists when you make a single booking which includes a combination of at least two of the following travel services: (a) air transport; (b) accommodation; (c) car hire; and (d) certain destination services. Your booking confirmation and ATOL Certificate (if you have booked a flight-inclusive Package Holiday) will confirm what is included in your Package Holiday.
Package Holidays made available on the Website are supplied by Travelscape (which shall be referred to as “Travelscape” or “We” in this Article 3.2). The Package Holidays provided by Travelscape are subject to the terms and conditions in this Article and the applicable Rules and Restrictions of the Third Party Providers of the travel services which make up the Package Holiday (e.g. the airline or accommodation Third Party Provider). Customers must read the terms and conditions of this Article and the applicable Rules and Restrictions before booking. If there is any inconsistency between the terms of this Article and the applicable Rules and Restrictions, the applicable Rules and Restrictions shall prevail.
3.3.1. Reservations and bookings
All bookings for Package Holidays are subject to availability at the time of booking. Acceptance by Travelscape of reservations made by the Customer will depend on availability of the Package Holidays. Travelscape does not have to give reasons for refusing to accept a reservation.
We try hard to make sure that our advertisements are kept up to date, but we do not guarantee that any of the Package Holidays we advertise will still be available at the time of booking. We will inform you as soon as possible after you place a booking if, for any reason, the Package Holiday you have sought to book is not available.
A contract will only come into existence between you and Travelscape when you have paid the price payable on booking and we have issued a booking confirmation to you. Acceptance by Travelscape is formalised by sending a confirmation of reservation by e-mail to the Lead Customer within 24 hours of a booking being placed by the Lead Customer. No amount will be charged to the Customer until the time of confirmation of the availability of the Service.
We advertise a large number of Package Holidays and we try hard to ensure that the advertised price is always accurate.Despite our best efforts, some of the Services listed on the Websitemay be incorrectly priced. WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITEAND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE.
We will normally verify prices at the time of booking. If there is a mistake, and the actual price is lower than that given at the time of booking, we will only charge you the lower amount. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do.
Travelscape is under no obligation to supply you with a Package Holiday which is incorrectly priced, even after we have issued the booking confirmation, if the error should reasonably have been apparent to you. In these circumstances, we may contact you for instructions or cancel your booking and notify you so that you can decide what you would like to do.
Travelscape may in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking.
Travelscape may change the price of your Package Holiday after we have issued the booking confirmation in order to pass on to you changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees on the travel services included in your booking imposed by third parties (other than Travelscape / Third Party Providers), including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) the exchange rates relevant to the Package Holiday. Travelscape shall only be able to change the price in this way if they notify you of any price increase at least 20 days before the start of your Package Holiday, together with a calculation and an explanation for this change.
If the price of your Package Holiday is increased by more than 8% of its total price, then you may:
(a) accept and pay for the price increase;
(b) reject the price increase and terminate your Package Holiday with a full refund; or
We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the price increase. If you do not confirm within this timeframe, then we shall send a reminder to you, following which we shall be entitled to terminate the Package Holiday and provide you with a refund.
If you decide to reject the price increase and terminate your Package Holiday with a full refund, you may also be entitled to compensation in accordance with Article 3.2.9 below.
You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your Package Holiday, although Travelscape will be entitled to deduct its administrative expenses of this process.
The trip descriptions on the Websitespecify the Services included in the price for each trip. Prices are shown in GBP.
The Customer should be aware that the local authorities in certain countries can impose additional taxes (tourist tax, etc), which have to be paid locally. The Customer is exclusively responsible for paying such additional taxes.
Unless expressly stated otherwise, prices do not include insurance, airline services, excess baggage charges, transport from the airport to the accommodation, visa and vaccination charges or any personal expenses (laundry, telephone, drinks, room service, tips, etc.), nor excursions or the use of sports facilities, nor any more general costs that are not expressly included in the confirmation of reservation.
If we and/or the Third Party Providerbecomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled, and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.
3.3.3. Cancellation and changes by the Customer
Requests by the Customer for cancelling or changing a tripmust besubmitted by telephone by calling +44 203 936 2121 (Calls to this number costthe same as calls to local rate numbers) or online by accessing Itineraries section of the Website. Such requests will be dealt with on behalf of Travelscape and the Third Party Providersconcerned.
In the event of cancellation of the Package Holiday booking by the Customer, we and the Third Party Providercan require compensation to cover the costs of the travel arrangements already made. In addition to this, a standard cancellation charge may be made by the Third Party Providersof each element of the Package Holiday in respect of each cancellation. Where a cancellation affects more than one person on the booking a cancellation charge will be applied in respect of each person on the booking.
If the Customer does not present himself / herself at the departure of the trip and/or fails to use some or all of the Services booked, refunds will only be awarded to the Customer in line with the applicable Rules and Restrictions as notified in the booking process. The applicable Rules and Restrictions of air transport services are made available prior to making a booking and can be reviewed here. Specific accommodation Rules and Restrictions are provided prior to making a booking.
22.214.171.124 Effects of cancellation
Please note that Package Holidays are subject to the applicable Rules and Restrictions and separate cancellation charges imposed by the Third Party Providermay apply.
126.96.36.199 Change of booking by the Customer
If after making the booking a Customer wants to change the trip with respect to the date of travel, the destination, the place where the trip starts, the accommodation or the means of transport, the LeadCustomer should call +44 203 936 2121.
Neither Travelscape and/ or any Third Party Provider have a legal obligation to make such changes but they may, at their sole discretion, try to accommodate your request. Please understand that it is often not possible to do so as changes may depend on availability and the applicable Rules and Restrictions. Also, a fee may be imposed by the applicable Third Party Providerin the event of a change to a booking – please refer to the applicable Rules and Restrictions notified in the booking process for more details.
If we agree to make a change, you agree to pay the administration charge as set out in Article 2.2.3 in making your required change plus any costs which are imposed by the Third Party Provider for making the change. This could be substantial and such costs tend to increase the closer to the departure date that the change is made. For instance, certain elements of the Package Holiday (e.g. a flight) may incur a 100% cancellation charge.
188.8.131.52 Replacement of participant
3.3.4 Cancellation andchanges by Travelscapebefore travel
184.108.40.206 Changes by Travelscape before travel
As the arrangements which make up your Package Holiday are planned many months in advance, from time to time Travelscape may need to make a change to your Package Holiday. Travelscape reserves the right to do so at any time. Most changes are minor changes, however, occasionally Travelscape will have to notify Customers of a significant change which it is constrained to make to the main characteristics of the Package Holiday, or where it cannot fulfil any of your special requirements which it has accepted.
In the unlikely event that Travelscape has to make a significant change to your Package Holiday, we will tell you as soon as reasonably possible. You will then have the option to:
(b) reject the proposed change and terminate your Package Holiday with a full refund; or
Travelscape will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the change. If you do not confirm within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the Package Holiday and provide you with a refund.
In the event of more than one significant change to the Customer's Package Holiday Travelscape will only pay compensation in respect of a single change per full fare paying adult.
Travelscape will pay compensation dependent on the time before their departure that Travelscape notifies the Customer about the change.
Time before departure date (days)
We may not give you any of the above options in the event that a change to the purchased Package Holiday is a minor change. Please note that a change of flight time of less than 120 minutes earlier than the departure time and less than 240 minutes later than the arrival time, a change of airline or aircraft (if originally identified), a change of departure or destination airport to one within the same region, or a change of accommodation to another of the same or higher standard usually qualify as minor changes.
220.127.116.11 Cancellations by Travelscape before travel
You may be entitled to compensation as a result of our cancellation of your Package Holiday in accordance with Article3.3.9 below, except where Travelscape is prevented from providing the Package Holiday because of Unavoidable and Extraordinary Circumstances in which case no compensation will be payable.
3.3.5 Travelscape's responsibility for the performance of the Package Holiday
Travelscape does not itself own or provide any of the Services, facilities or travel arrangements which make up your Package Holiday. These are provided by Third Party Providers which Travelscape arranges to provide the facilities or travel arrangements which make up your Package Holiday. Travelscape has a legal duty to exercise reasonable skill and care in making the arrangements for the Third Party Providers to provide the Services, facilities and travel arrangements to you.
You must tell us immediately of any failure to perform or improper performance of your Package Holiday (“Failure”). This will give Travelscape the opportunity to resolve the Failure whilst you are on your holiday. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. In that case, your only right will be to seek a price reduction or compensation in accordance with Article 3.3.9.
If a longer period of accommodation than that referred to above is provided for in Union passenger rights legislation (as described in the Package Travel Regulations) concerning your mode of return transport, or such legislation does not allow the transport provider to limit its obligations as described above in the event of Unavoidable or Extraordinary Circumstances, then the limits set out in such legislation will apply instead.
3.3.6 Third Party ProviderRules and Restrictions
In making a Package Holiday available, Travelscape works with Third Party Providersof travel products such as airlines and accommodation providers but does not control these Third Party Providers. The Services are subject to the applicable Rules and Restrictions of the Third Party Providersoffering the Services. The applicable Rules and Restrictions of air transport services and accommodation services are made available prior to making a booking.
3.3.7 Unforeseen and Extraordinary Circumstances
In these General Terms and Conditions, where we refer to Unavoidable and Extraordinary Circumstances, it means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken. This may cover, for example, warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of a serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the destination as agreed in the package travel contract. Expedia shall rely on the advice of the Foreign and Commonwealth Office as to whether a situation would or would not fall within the category of Unavoidable and Extraordinary Circumstances.
3.3.8 Assistance in resort
18.104.22.168 Assistance when Customer is in difficulty
Travelscape shall provide you with appropriate assistance without undue delay if you are in difficulty, in particular by providing appropriate information on health services, local authorities and consular assistance; and by helping you make distance communications and helping you find alternative travel arrangements. Typically, Travelscape does not charge for this assistance, although it does reserve the right to charge a reasonable fee for such assistance if the difficulty has been caused intentionally by you or through your negligence.
22.214.171.124 Resolving disputes at the resort
If there is a problem with your Package Holiday during your trip, please immediately inform both us(via the details set out in your booking confirmation or immediately below) and the relevant Third Party Provider (e.g. your accommodation provider) who will endeavour to resolve your problem. It is important you advise usas well as the Third Party Provider so we can help to put things right without delay.
If your booking confirmation does not refer to a local representative, please contact Travelscape directly to report any problems. Quote in any case the trip number, the destination and the dates of travel.
Customer Service tel: +44 203 936 2121 and email: Support-EN-UK-Vuelingholidays@poweredbygps.com
Lines open: Daily from 0900 hrs to 2100 hrs Central European Time
Travelscape, or any relevant local representative, will use prompt efforts to find appropriate solutions to any reported problems.
126.96.36.199 Resolving disputes after your holiday
However, if your complaint is not resolved locally, please follow this up within 30 days of your return home by emailing us atthe details set out above,giving your booking reference and all other relevant information. Please keep your letterconcise and to the point.
You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Please note failure to advise of problems whilst on holiday, as described above, deprives both EI and/or Travelscape and the Third Party Provider of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.
3.3.9 Travelscape's obligation to provide a price reduction and/or compensation for damages
Travelscape's liability will also be limited in accordance with the applicable Rules and Restrictions relating to the transportation element of your Package Holiday and in an identical manner as if such limitations applied directly to Travelscape.
Travelscape's liability to you in connection with your Package Holiday shall be limited to a maximum of three times the cost of your Package Holiday, except in cases involving death, injury or illness where Travelscape or its Third Party Providers have caused such damage intentionally or with negligence.
If you are granted compensation or a price reduction by another party in relation to the same Failure for which you claim compensation or a price reduction from Travelscape, then it may deduct the compensation or price reduction you receive from the other party from that which is payable by Travelscape.
3.3.10 Lapsing of liability and limitation complaints period
Claims based on implementation of the trip not being in accordance with the contract should be submitted within 30 days of the contractually-scheduled end of the trip. In that case, contact Support-EN-UK-Vuelingholidays@poweredbygps.comor call our service number +44 203 936 2121 or +34 931 224 400.
Claims should be made in writing, in Customer's own interest. The limitation period begins on the day on which the trip should end, based on the contract.
3.3.11 Accessibility and reduced mobility
Not all Package Holidays are suitable for Customers with reduced mobility. We recommend you call our call centre agents to discuss whether a travel product would be suitable for your particular needs, so we can provide support before you complete your Package Holiday booking.
Article 4. General
4.1. Travel destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. EI advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by The Foreign and Commonwealth Travel Advice Unit and displayed on their website. Please see Article 3.1.3 for more information.
By offering travel to particular international destinations, EI does not represent or warrant that travel to such destinations is advisable or without risk, and is not liable for damages or losses that may occur from travel to such destinations.
The price of the Services will be as quoted on the Websitefrom time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted except as stated in Article 3.3.2 above.Wemay in some cases levy a booking fee in relation to some flight transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despiteourbest efforts, some of the Services listed on the Websitemay be incorrectly priced.EIEXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITEAND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.EI isunder no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.
4.3. How our sort order is determined
Customers have many options to help them find the perfect accommodation, flight, car rental or activity. The “sort” settings allow travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow Customers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:
Additionally, we continually optimize our Website service to provide the best experience to Customers. Accordingly, we may test different default sort order algorithms from time to time.
4.4. Photographs and illustrations
EI does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.
The prices on the Websitedo not include travel insurance. The Customer is therefore advised to take out insurance that covers the consequences of certain cases of cancellation and that also provides cover for certain special risks such as the cost of repatriation in the event of an accident or illness. It is the Customer's responsibility to ensure any insurance policy taken out is adequate to cover their requirements.
4.6 Your Financial Protection
We provide full financial protection under the UK ATOL scheme for our flight-inclusive Package Holidays by way of our Air Travel Organiser's Licence number 5788 issued by the Civil Aviation Authority.
When you buy an ATOL protected flight-inclusive Package Holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the Third Party Providers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the Third Party Providers are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the Services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the Third Party Providers identified on your ATOL certificate, are unable to provide the Services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the Services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Article 5. Financial conditions and payment procedures
5.1 Local taxes and payments
Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in GBP, excluding local taxes imposed by the authorities in some countries.
The reservation of any pre-paid "pay now" accommodation bookings and Expedia Special Fare products and Package Holidays for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive [2006/112/EC]. Travelscape is located in the United States of America, as a result of which no VAT will be charged on services provided by Travelscape.
5.2. Tax recovery charge
Except as provided below with respect to tax obligations on the amounts we retain for our services, we do not collect taxes for remittance to the applicable taxing authorities. The tax recovery charges on prepaid "pay now" accommodation bookings are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Travelscape pays to the property for taxes due on the rental of the room for those transactions where Travelscape makes the Service directly available to the Customer. The property invoices Travelscape for tax amounts. The properties are responsible for remitting applicable taxes to the applicable taxing jurisdictions. EI does not act as co-vendor with the property with whom our customers book or reserve their travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Travelscape to the properties may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the accommodation by our Customers. In addition to the above, in certain jurisdictions, sales, use and/or local hotel occupancy taxes may be imposed on the amounts that Travelscape charges for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your accommodation stay.
For prepaid "pay now" bookings, the Supplier's New York State and New York City tax registration certificates and numbers are provided below.
New York State Tax Registration:
New York sales taxes and New York City occupancy taxes, where applicable, are due on your accommodation room stay. For pre-paid "pay online now" accommodation bookings, Travelscape’s New York sales tax vendor registration number is 880392667 and its New York City hotel occupancy tax registration number is 033960. Please click here for additional information:
Please click here for additional information:
The price of Services booked on the Website or by telephone must be paid either to (i) us or TPX, and/or (iii) directly to the Third Party Providers.Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services.
The Customer shall provide the details of his/her payment card and the Third Party Provider or we will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Third Party Provider) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).
Some banks and credit card companies impose fees for international or cross border transactions. For instance, if you are making a booking using a UK-issued card with a non-UK merchant, your bank may charge you a cross border or international transaction fee. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international travel supplier to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
5.4 Third party payment methods
Further to the standard payment options made available for any booking made via the Website, we may list, amongst others, "payment by instalments" options or other credit or finance for a booking. Such options are generally offered by Third Party Providers on their terms and conditions, which are not set by us (or any of our affiliates). Any agreement you enter into with a payment option is between you and that Third Party Provider, and prices for travel services shown on the Website do not take account of any such separate agreement. The applicable Rules and Restrictions of the Third Party Provider of such payment options are made available prior to making a booking. Any query or complaint in relation to such third party payment options must be submitted directly to the relevant Third Party Provider.
Article 6. Customer service and the handling of complaints
A Customer can call +44 203 936 2121 or +34 931 224 400or email Support-EN-UK-Vuelingholidays@poweredbygps.comfor any Queries or requests for information or complaints during a trip. For post travel complaints call +44 203 936 2121 or +34 931 224 400 or emailSupport-EN-UK-Vuelingholidays@poweredbygps.com,which will receive complaints on behalf of the Third Party Provider. For ease of resolution Customers are encouraged to bring their complaints within 30days of the end of a trip.
Customers are encouraged to raise any issues they experience during their trip via the number above(or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer.
Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or accommodation Third Party Provider.
The European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr
Article 7. Our liability
The Customer accepts that where EI acts as an interface between the Customer and the Third Party Providers, EI will under no circumstances be held liable with respect to Services the Customer has booked with one or more Third Party Provider. EI is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.
The information displayed on this Websitehas been provided by the respective Third Party Providers, and we do not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.
Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with UK classification. We do not accept any liability in relation to the ratings shown.
Article 8. Disclaimer
Except as expressly set out in these General Terms and Conditions, all the information contained in this Website isprovided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees thatwewill not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this Article apply only to the extent permitted by law.
Article 9. Applicable law
These General Terms and Conditions are governed by the laws of England and Wales. The Customer agrees that the English Courts shall have jurisdiction to hear and determine any dispute (including non-contractual disputes or claims) arising from the interpretation of these terms. However, the Customer may choose the law and jurisdiction of Scotland or Northern Ireland if that is where the Customer resides.
Article 10. Final Provisions
If we donot invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.
If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.
Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.
These General Terms and Conditions come into force on 13 August 2019.
ANNEX 1– PACKAGES STANDARD INFORMATION FORM
Important information regarding your Package Holiday rights
In certain circumstances, a Package Holiday may be formed as a result of Services you decide to book, where Travelscape is the organiser of the Package Holiday. Where this possibility arises, you will be directed to read the important information below.
The combination of travel services offered to you is a Package Holiday within the meaning of Directive (EU) 2015/23/02.
Therefore, you will benefit from all EU rights applying to Package Holidays. Travelscape will be fully responsible for the proper performance of the Package Holiday as a whole.
Additionally, as required by law, Travelscape has protection in place to refund your payments and, where transport is included in the Package Holiday, to ensure your repatriation in the event that it becomes insolvent.
Key rights under Directive (EU) 2015/23/02
— Travellers will receive all essential information about the Package Holiday before concluding the package travel contract.
— There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
— Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
— Travellers may transfer the Package Holiday to another person, on reasonable notice and possibly subject to additional costs.
— The price of the Package Holiday may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the Package Holiday. If the price increase exceeds 8 % of the price of the Package Holiday, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
— Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the Package Holiday, other than the price, are changed significantly. If before the start of the Package Holiday the trader responsible for the Package Holiday cancels the package, travellers are entitled to a refund and compensation where appropriate.
— Travellers may terminate the contract without paying any termination fee before the start of the Package Holiday in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the Package Holiday.
— Additionally, travellers may at any time before the start of the Package Holiday terminate the contract in return for an appropriate and justifiable termination fee.
— If, after the start of the Package Holiday, significant elements of the Package Holiday cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the Package Holiday and the organiser fails to remedy the problem.
— Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
— The organiser has to provide assistance if the traveller is in difficulty.
— If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the Package Holiday and if transport is included in the Package Holiday, repatriation of the travellers is secured. Travelscape (under EI’s ATOL 5788) has taken out insolvency protection with the Civil Aviation Authority for flight-inclusive Package Holidays. Travellers may contact the Civil Aviation Authority (45-59 Kingsway, London, WC2B 6TE, Tel. 0330 022 1500, Email: firstname.lastname@example.org) if services are denied because of Travelscape's insolvency.
Directive (EU) 2015/23/02 as transposed into national law can be found here.